Quick Answer
Address mistakes at checkout lead to failed deliveries, wasted shipping costs, and unhappy customers. Using a Shopify address validation app like Address Ninja automatically checks and corrects addresses at checkout, helping you avoid these problems and keep orders running smoothly.
Detailed Answer
When customers enter incorrect addresses at checkout, it creates headaches for everyone. Merchants end up chasing carriers, handling costly reshipments, and managing frustrated customer inquiries. Worse still, these errors can result in chargebacks or even fraud risks.
That’s why Shopify address validation apps, like Address Ninja, are such a smart solution. By automatically checking address accuracy before the order is placed, you significantly reduce delivery failures, control your shipping costs, and create a better experience for your customers. Plus, you keep your data clean for future use, whether that’s for marketing campaigns or customer support.
Top 5 Benefits of Shopify Address Validation
1. Save Time with Fewer Failed Deliveries
Did you know that 20% of e-commerce deliveries aren’t completed on the first attempt? While some of this is caused by delivery company errors or city congestion, address mistakes at checkout are a major factor behind failed deliveries.
When deliveries fail due to incorrect or malformed addresses, merchants end up spending valuable time tracking down orders, coordinating with carriers, and responding to frustrated customers.
Apps that provide Shopify address validation can ensure that the address details you need are captured at checkout to increase the chances of a successful delivery.
2. Lower Shipping Costs
According to Shopify, 26% of all credit card chargebacks are due to failed deliveries. In addition to these chargebacks, merchants may also incur additional costs from re-shipments or carrier surcharges.
These types of shipping costs can quickly climb into the tens of thousands of dollars a year if left unchecked, all of which could be prevented with proper address validation.
Apps like Address Ninja that offer Shopify address validation will ensure that you capture the details you need to avoid failed deliveries and prevent additional shipping costs.
3. Better Customer Experience
I once ordered a bedframe from IKEA and forgot to include my apartment number. Thankfully, my building manager was able to direct the driver to my unit. Otherwise, I would’ve been waiting weeks for my package!
Failed deliveries don’t just impact the merchant…they also frustrate the customer, who may not realize the complications involved in shipping. What feels like a small error can quickly be perceived as poor service from the merchant. This frustration often leads to an increase in support inquiries and even negative reviews.
While there are some factors in failed deliveries that merchants can’t control, one thing they can control is the accuracy of the address information they collect. Using an address validation app like Address Ninja helps ensure that the shipping details are correct before the order goes out the door.
Cleaner Data for Future Orders
One of the biggest advantages of e-commerce is the ability to capture valuable customer information that can be used to promote products and services tailored to them.
Keeping your data clean is essential, especially if you plan to import it into marketing tools or software for campaigns. If your data is poorly formatted or inconsistent, it becomes harder to fully leverage your customer list.
Using address validation on Shopify helps keep your customer records accurate from the start, making it much easier to use that data effectively in the future.
Fraud Prevention
Unfortunately for Shopify merchants, fraud is a constant threat. Fraudsters are constantly evolving, finding new ways to process fake orders and slip through defenses.
Fulfilling fraudulent orders can lead to a higher number of chargebacks and, in some cases, even result in your payment processing being disabled.
Credit card companies can reverse funds for stolen cards after orders are fulfilled, meaning you lose not only your profits but also the merchandise that was shipped to the fraudster.
Here’s how Shopify address validation can help reduce your risk of fraud:
- Catch obviously fake or incomplete addresses, like “123 Fake St.” or random text entries.
- Add an extra layer of verification to help flag suspicious orders before they’re fulfilled.
- Prevent fulfillment of undeliverable orders by confirming address accuracy in real time.
- Reduce manual errors that fraudsters exploit, such as typos or overlooked address issues.
Key Takeaway
Address mistakes cost you time, money, and customer trust, but Shopify address validation apps stop problems before they start. The biggest win is catching errors at checkout, so you avoid failed deliveries and frustrated customers. With an app, you get fast, automatic checks that keep your orders moving smoothly and your data clean.